Terms and Conditions for Mile12 Messenger, an Online Grocery Store in Lagos, Nigeria

These terms and conditions (“Terms”) govern your use of the Mile12 Messenger website and services. By accessing and using our online grocery store, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Account Registration: To use our services, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach of security.

2. Ordering and Delivery: a. By placing an order, you represent that you are at least 18 years old and legally capable of entering into a binding agreement. b. All orders are subject to product availability, and we reserve the right to cancel or modify orders in case of unavailability or other reasons. c. Delivery times are estimated and may vary depending on factors beyond our control. We will make reasonable efforts to ensure timely delivery, but we are not liable for any delays or damages arising from late deliveries. d. You or an authorized person must be present at the delivery location to receive the order. If you or the authorized person is not available, additional charges may apply for redelivery attempts.

3. Product Information and Pricing: a. We strive to provide accurate and up-to-date product information, including prices, descriptions, and images. However, we do not warrant the accuracy, completeness, or reliability of such information. b. Prices are subject to change without notice, and we are not responsible for any discrepancies or errors in pricing. c. In the event of an incorrect price or information displayed on our website, we reserve the right to cancel or refuse any orders placed at the incorrect price or based on incorrect information.

4. Payment: a. Payment for orders can be made through the available payment methods on our website. You agree to provide accurate and valid payment information. b. We may use third-party payment processors to facilitate secure payment transactions. We are not responsible for any issues, errors, or security breaches that may occur during the payment process.

5. Refunds and Returns: a. Refunds or returns may be available for eligible products in accordance with our refund and return policy. Please refer to our website or contact customer support for more information.

6. Intellectual Property: a. The content, design, logos, trademarks, and other intellectual property on our website are owned or licensed by Mile12 Messenger and protected by applicable intellectual property laws. You are prohibited from reproducing, modifying, distributing, or using any intellectual property without our prior written consent.

7. Limitation of Liability: a. To the extent permitted by law, Mile12 Messenger and its affiliates, employees, agents, or partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our services.

8. Governing Law and Jurisdiction: a. These Terms are governed by and construed in accordance with the laws of Nigeria. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Lagos, Nigeria.

9. Amendments to Terms: a. We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates.

If you have any questions or concerns about these Terms, please contact us at [email protected].

Last updated: [5th June, 2023]